Amazon admits Ring gives cops footage without customers' knowledge or consent

But only for emergencies.
By Tim Marcin  on 
ring cameras on desk
Ring has handed over footage to cops without users knowing. Credit: Chloe Collyer / Bloomberg via Getty Images

Amazon admitted its Ring security cameras have sent recordings to police without the knowledge or consent of the people who own the cameras.

Responding to an inquiry from Sen. Ed Markey (D-Mass.), Amazon said in a letter dated July 1 that it has handed over private recordings to police 11 times in 2022. The company said it was complying with an "emergency request."

"In each instance, Ring made a good-faith determination that there was an imminent danger of death or serious physical injury to a person requiring disclosure of information without delay," the company said in its statement to Markey.

There have long been concerns about Ring cameras and how Amazon coordinates with law enforcement. In 2020 Mashable's Jess Joho wrote about Ring being "a cop," with more than 1,189 local police and fire departments joining Ring's Neighbors Portal program that year alone. In the response to Markey, Amazon reported there were now 2,161 law enforcement agencies on its Neighbors Public Safety Service, which allows law enforcement to request footage from Ring users. So even in non-emergency cases, there is a decent chance cops will be able to get footage from Amazon.

Mashable Light Speed
Want more out-of-this world tech, space and science stories?
Sign up for Mashable's weekly Light Speed newsletter.
By signing up you agree to our Terms of Use and Privacy Policy.
Thanks for signing up!

"As my ongoing investigation into Amazon illustrates, it has become increasingly difficult for the public to move, assemble, and converse in public without being tracked and recorded," Markey said in a statement. "We cannot accept this as inevitable in our country. Increasing law enforcement reliance on private surveillance creates a crisis of accountability, and I am particularly concerned that biometric surveillance could become central to the growing web of surveillance systems that Amazon and other powerful tech companies are responsible for."

In the letter to Markey, Amazon would not commit to never using voice recognition tech and would also not commit to stopping the practice of automatically recording audio when it takes video footage. Ring, for its part, said it doesn't just hand over data haphazardly.

"It's simply untrue that Ring gives anyone unfettered access to customer data or video, as we have repeatedly made clear to our customers and others," the company told CNN.

Topics Amazon

Mashable Image
Tim Marcin

Tim Marcin is a culture reporter at Mashable, where he writes about food, fitness, weird stuff on the internet, and, well, just about anything else. You can find him posting endlessly about Buffalo wings on Twitter at @timmarcin.


Recommended For You
Best wireless car charger for iPhone: The end of disappointing Amazon purchases
Velox Mini Qi2 wireless charger

Amazon deal of the day: Score a $100 Amazon gift card when you purchase the Samsung Galaxy Tab S6 Lite
Samsung Galaxy Tab, Amazon gift card, Shark purifier, Samsung Galaxy Book4, and Amazon Fire Stick with blue gradient background


How to cancel your Amazon Prime membership
Illustration of a person signing for a package delivery

Score Amazon Fire Tablet accessories at Amazon up to 20% off
Amazon Fire tablet accessories against an abstract background

More in Tech

Trending on Mashable

NYT Connections today: See hints and answers for April 28
A phone displaying the New York Times game 'Connections.'

Wordle today: Here's the answer and hints for April 28
a phone displaying Wordle

NYT's The Mini crossword answers for April 28
Closeup view of crossword puzzle clues

NYT Connections today: See hints and answers for April 27
A phone displaying the New York Times game 'Connections.'
The biggest stories of the day delivered to your inbox.
This newsletter may contain advertising, deals, or affiliate links. Subscribing to a newsletter indicates your consent to our Terms of Use and Privacy Policy. You may unsubscribe from the newsletters at any time.
Thanks for signing up. See you at your inbox!